Our Commitment To You
We firmly believe that the only customer worth having is a happy one. We want you to be happy with our service, and the furniture we supply, on the day you order it, the day it is delivered, and every day after. The sale, effectively, is never complete.
This is the underlying principle by which we operate, and our hard working and dedicated team genuinely want to achieve the highest standards.
If we do not, please tell us - we strive to improve and welcome positive, and negative feedback in order to achieve this.
Our buyers are very experienced, and extremely well respected in the industry, and they strive to select and offer products which are well designed, well made, stylish, and competitively priced. Our furniture is almost entirely sourced from European manufacturers, and the oak used is predominantly European (Quercus Robur) and American White (Quercus Alba) oak.
We avoid any furniture product which is sourced from the far east, unless we know it to be made to Western European standards, using European or American grown oak. Where we do source furniture from the far east, this will be stated in the product description.
Some of our furniture is 100% solid oak and some is made from a combination of solids and veneers. Where it is both sensible and advantageous to do so, specific components may be made from an alternative timber. For example a beech extension runner is more stable, and therefore better as a runner than an oak one. Steam bent windsor chairs are better made from ash than oak. Wherever possible, construction specification will be stated in the product description, or on the range information found under the main category headings. If you require clarification of any product specification, please email Nick Smith (MD and buyer) at email@example.com.
We guarantee our wood products against manufacturing defects for a period of 5 years from delivery, and upholstered elements for 2 years. This is not a warranty scheme where we offload the risk to an insurance company, but a genuine guarantee based on our confidence in the products we sell. Please note that movement (dimensional instability) in solid timber is not considered a manufacturing fault but is a feature of the raw material. Small shakes, cracks, splits, opening of joints, expansion and contraction of timber by up to 3% of its dimension is quite normal, and indeed should be expected in the average centrally heated environment. Our furniture is designed for use in centrally heated environments with stable humidity levels - placing it anywhere else will invalidate your guarantees and very likely cause damage to your furniture.
We also back up these guarantees with our own, unique, thirty day unconditional money back guarantee on all standard products in standard finishes. If, within thirty days of delivery, you decide the product is not for you, return it in showroom condition and receive a full refund. Please note this guarantee does not apply to bespoke, made to measure, or non standard specification products. If you require us to collect the goods from you we will make a £25 collection charge where the original delivery was free. Where we charged for delivery, we will charge for collection at the same rate.
Accuracy of information on this site
Of course, we strive to give accurate information wherever possible, but inevitably we cannot guarantee 100% accuracy, 100% of the time, as we are often reliant on others to provide such information. Where we spot errors, ommisions, or innacuracies, we will correct them at the earliest opportunity, and we welcome feedback from customers in this area.
The information we collect and how we use it:
In order to purchase on the website we need to know your name, postal address, e-mail address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.
We gather this information to allow us to process your order and provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to firstname.lastname@example.org.
Our use of ‘cookies’:
Cookies are small text files stored on your personal computer when you visit certain web pages, they do not store your personal information. If you do not want your personal computer to accept cookies or want to delete any cookies that are already on your personal computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies in order to delete them or to disable your personal computer from accepting them.
Your details and how to update them:
You have the right at any time to request a copy of the personal data we hold on you. If any of the information that you have provided to us changes, for example, if you change your e-mail address or if you wish to remove your name from our mailing list, please let us know the correct details by contacting us by e-mail, fax or phone.
How we protect your information:
Information you provide to us remains confidential. The internal procedures of Oak Interiors cover the storage, access and disclosure of your information and we will fully comply with all applicable UK data protection law.
Keeping your details secure:
If you are worried about submitting your personal details, especially your credit or debit card numbers on the internet, please be rest assured that any information you give us is completely safe and secure.
Keeping your details private:
When browsing or shopping online, you may be asked to supply your name and e-mail address. These will only be used to give you a more personal level of service. For example, we may need your contact details to arrange an appointment with one of our representatives, to contact you regarding a product request or order, or to ask for your help in evaluating our service.
If the browser you use is a secure one (Microsoft Internet Explorer version 2.1 or later, Netscape Navigator version 2.0 or later), any information you send us will be security encrypted, making it virtually impossible to read even if intercepted. Industry standard security technology ensures that your name, address and credit or debit card number can be sent securely.
If you would rather order by phone, please call us Monday to Saturday 9.30am to 5.30pm, or Sunday 11am - 4pm. Alternatively visit our store at the address on this website.